Help & Support

If you have questions while working with d9, there are many resources to help you get up-and-running smoothly.

Troubleshooting Steps

If you're experiencing issues or think you have found a problem in d9, be sure to follow these steps before Reporting a Bug:

1. Ensure your server and database meet the minimum requirements.
2. Ensure you're on the latest version of d9.
3. Stop CTRL+C and restart the server npx directus start.
4. Run the database migration script: directus database migrate:latest
   Note: backup your database first.
5. Disable any data-caching within your project.
6. Test any app issues with both browser extensions and caching disabled (i.e. Incognito Mode).
7. Confirm the issue is not related to your own custom code.
8. Check for existing Issues (and Discussions) that match your problem.

If you're still experiencing a problem after completing the above steps, you can reach out via community support or report a bug.

Community Support

GitHub Discussions is a great first place to reach out for help. Our community and core developers often check this platform and answer posts. It has the added benefit of being an archival resource for others developers with similar questions.

No Guaranteed Response Time

While the d9 Core Team plays an active and engaged role in community discussions, there is no guaranteed response time for Community Support.

Direct Support

For any question or support request, reach out at support@webcapsule.io.

Frequently Asked Questions

Does d9 support Mongo/NoSQL?

Not currently. d9 has been built specifically for wrapping relational databases. While we could force Mongo to use tables, columns, and rows via Mongoose object modeling, that approach of "faking" a relational structure in a non-structured environment like Mongo doesn't make a lot of sense. We do realize many users are interested in this feature, and will continue to explore its possibility.

Why haven't you added this feature, or fixed that issue yet?

d9 is an open-source project, maintained by a small core team and community contributors who have limited time and resources.

Our platform is feature-rich, however we strictly adhere to our 80/20 Rule to avoid a messy/bloated codebase. d9 is also quite stable, however new issues still arise, some of which may be triaged with a lower prioritization.

You can also submit a pull request — after all, it is open-source!

Can you give an ETA for this feature/fix?

Most likely not. This is open-source software, work is prioritized internally, and all timelines are subject to change.